faq

: To create an account, click on the "Sign Up" button on the homepage, fill in your details, and follow the instructions to verify your email address. Once verified, you can log in and start shopping.

Browse through the categories or use the search bar to find the products you need. Add items to your cart, proceed to checkout, and follow the prompts to complete your purchase.

: We accept various payment methods, including mobile money, credit/debit cards, and bank transfers. You can choose your preferred payment option at checkout.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or app to monitor the status of your delivery.

We offer a 30-day return policy for most items. To be eligible for a return, the item must be unused and in its original packaging. Please contact our customer support team to initiate a return.

You can contact our customer support team via email at info@compinimarket.com or call us at +224 666 695 199. Our support team is available to assist you with any inquiries.

To register as a vendor, click on the "Sell on CompiniMarket" link on the homepage, fill in the required information, and submit your application. Our team will review your application and get back to you within a few days.

We charge a commission on each sale made through our platform. The commission rate varies depending on the product category. Detailed fee structures will be provided during the vendor onboarding process.

Once your vendor account is approved, you can log in to your vendor dashboard and start listing your products. You can add product descriptions, prices, images, and other relevant details.

You can manage your orders and inventory through the vendor dashboard. Here, you can view new orders, update inventory levels, and communicate with customers.

: Payments for your sales will be transferred to your designated bank account according to our payment schedule. You can view your earnings and payment history in the vendor dashboard.

As a vendor, you are responsible for packaging and preparing orders for shipment. CompiniMarket partners with local delivery services to handle the delivery to customers. You will receive instructions and support for the shipping process.

To sign up as a delivery boy, click on the "Join as Delivery Boy" link on our website, fill in the necessary information, and submit your application. Our team will review your application and contact you with further instructions.

You must be at least 18 years old, possess a valid ID, and have a reliable mode of transportation. Additional requirements may include a valid driver’s license and a smartphone with internet access.

Once you are registered and approved, you will receive delivery assignments through our delivery management app. You can view delivery details, track your progress, and update the status of deliveries.

You will be paid per delivery, with rates varying based on distance and delivery complexity. Payments will be transferred to your bank account on a regular schedule.

: If you encounter any issues during a delivery, contact our support team immediately through the app or by calling +224 666 695 199. We are here to assist you and ensure successful deliveries.